Job Summary
A boutique staffing agency is searching for a person to fill their position for a Remote Senior Help Desk Technician in Harrisburg.
Core Responsibilities Include:
- Resolve technical issues as submitted on tickets by clients
- Providing incident response, monitoring, investigation, project implementation, as well as basic operational support
- Provide client service to both end users and client leadership
Must meet the following requirements for consideration:
- College or University degree in computer science or equivalent work experience
- Minimum of 3 years of experience at a high-volume tech support held desk environment
- Knowledge of standard networking protocols such as TCP/IP, DNS, and OSPF
- Hands-on experience working with Active Directory and Exchange/Office 365
- Expertise in Microsoft Windows 10 and Microsoft Office suite
- Industry-relevant certifications are highly preferred
