Remote Senior Help Desk Technician in Harrisburg

Location: Pennsylvania

Compensation: To Be Discussed

Staff Reviewed: Tue, Nov 10, 2020

This job expires in 7 days

Job Category: Information Technology

Remote Level: Partially Remote

Employer Type: Staffing Agency

Career Level: Experienced

Education Level: Some College

Job Summary

A boutique staffing agency is searching for a person to fill their position for a Remote Senior Help Desk Technician in Harrisburg.

Core Responsibilities Include:

  • Resolve technical issues as submitted on tickets by clients
  • Providing incident response, monitoring, investigation, project implementation, as well as basic operational support
  • Provide client service to both end users and client leadership

Must meet the following requirements for consideration:

  • College or University degree in computer science or equivalent work experience
  • Minimum of 3 years of experience at a high-volume tech support held desk environment
  • Knowledge of standard networking protocols such as TCP/IP, DNS, and OSPF
  • Hands-on experience working with Active Directory and Exchange/Office 365
  • Expertise in Microsoft Windows 10 and Microsoft Office suite
  • Industry-relevant certifications are highly preferred