Remote Senior IT Customer Success Manager

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Sun, Apr 18, 2021

This job expires in: 10 days

Job Category: Account Management

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

An IT company is in need of a Remote Senior IT Customer Success Manager.

Core Responsibilities of this position include:

  • Interfacing with both product and operations teams to assist in the product development cycle
  • Managing weekly, monthly and quarterly customer health metrics and devise action plans
  • Proactively identifying customer needs and develop / implement repeatable action plans that can be used across the entire customer-base

Required Skills:

  • 5+ years of customer success/account management experience
  • Great attitude with an emphasis on teamwork and problem-solving
  • Familiarity with B2B software, business operations, basic customer-facing rapport-building skills is a must
  • Proven ability to multi-task and make clear, thoughtful decisions with many things going on at once
  • A motivated self-starter, with proven abilities to take ownership of difficult projects and see them through to successful completion
  • Bachelor's degree from four-year university

COMPLETE JOB DESCRIPTION

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