Job Summary

An IT company is in need of a Remote Senior IT Customer Success Manager.

Core Responsibilities of this position include:

• Interfacing with both product and operations teams to assist in the product development cycle
• Managing weekly, monthly and quarterly customer health metrics and devise action plans
• Proactively identifying customer needs and develop / implement repeatable action plans that can be used across the entire customer-base

Required Skills:

• 5+ years of customer success/account management experience
• Great attitude with an emphasis on teamwork and problem-solving
• Familiarity with B2B software, business operations, basic customer-facing rapport-building skills is a must
• Proven ability to multi-task and make clear, thoughtful decisions with many things going on at once
• A motivated self-starter, with proven abilities to take ownership of difficult projects and see them through to successful completion
• Bachelor's degree from four-year university