Remote Senior IT Product Specialist in Atlanta

Location: Georgia

Compensation: To Be Discussed

Staff Reviewed: Wed, Jun 09, 2021

This job expires in: 24 days

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

An internet and e-commerce company is filling a position for a Remote Senior IT Product Specialist in Atlanta.

Individual must be able to fulfill the following responsibilities:

  • Triage and drive resolution on incoming support tickets for product issues
  • Serve as the main point of contact for Engineering and Care teams during active bug incidents and/or outages
  • Consistently displaying mastery level execution of all roles and responsibilities of a Product Specialist

Position Requirements Include:

  • Practical hands on SQL experience
  • Bachelor's Degree in a technical field or 4+ years of equivalent practical experience in a technical support role
  • Exceptional verbal and written communication skills
  • Critical and inquisitive thinker that is able to take complex problems and break them down into actionable pieces
  • Ability to operate seamlessly in a fast-paced, agile environment

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