Job Summary
An internet and e-commerce company is filling a position for a Remote Senior IT Product Specialist in Atlanta.
Individual must be able to fulfill the following responsibilities:
- Triage and drive resolution on incoming support tickets for product issues
- Serve as the main point of contact for Engineering and Care teams during active bug incidents and/or outages
- Consistently displaying mastery level execution of all roles and responsibilities of a Product Specialist
Position Requirements Include:
- Practical hands on SQL experience
- Bachelor's Degree in a technical field or 4+ years of equivalent practical experience in a technical support role
- Exceptional verbal and written communication skills
- Critical and inquisitive thinker that is able to take complex problems and break them down into actionable pieces
- Ability to operate seamlessly in a fast-paced, agile environment
