Job Summary

A title and escrow provider is searching for a person to fill their position for a Remote Senior IT Service Desk Analyst.

Individual must be able to fulfill the following responsibilities:

• Meet and exceed SLA standards
• Interact closely with customers to understand their needs
• Troubleshoot and resolve tickets within SLA

Required Skills:

• 10 years of Service Desk experience supporting more than 1000 users
• Practical knowledge of ITIL / Incident / Request / Problem / Change Management
• ITIL certification must be obtained within 90 days of hire
• Advanced knowledge of Windows 10, Office 365, Active Directory, and TCP/IP
• Experience support VDI environments
• Terminal Services / Windows Virtual Desktop skills