Job Summary

A virtual contact center technology company is in need of a Remote Senior Living Customer Care Agent.

Individual must be able to fulfill the following responsibilities:

• Place follow-up calls with the recipient or family member to see if the family's needs have changed
• Place outbound calls to family members who have recently inquired online

Position Requirements Include:

• Must be able to speak with callers while navigating through multiple systems, entering vital information to create a client profile
• Must have a positive and professional demeanor and rapport-building skills to help callers feel comfortable
• Must be able to provide at least 20 hours per week on this program during the client's operating hours
• Need to successfully pass a background check to work this program