Remote Senior Living Customer Care Agent

Job ID: Available for Members

Location: California, New York, Pennsylvania, Washington

Compensation: To Be Discussed

Posted: Tuesday, April 17, 2018

Job Category: Customer Service

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Part Time

Employment Status: Independent Contractor

Employer Type: Employer

Job Summary

A virtual contact center technology company is in need of a Remote Senior Living Customer Care Agent.

Individual must be able to fulfill the following responsibilities:

  • Place follow-up calls with the recipient or family member to see if the family's needs have changed
  • Place outbound calls to family members who have recently inquired online

Position Requirements Include:

  • Must be able to speak with callers while navigating through multiple systems, entering vital information to create a client profile
  • Must have a positive and professional demeanor and rapport-building skills to help callers feel comfortable
  • Must be able to provide at least 20 hours per week on this program during the client's operating hours
  • Need to successfully pass a background check to work this program