Remote Senior Merchant Retention Specialist in Seama

Location: New Mexico

Compensation: To Be Discussed

Staff Reviewed: Thu, Oct 15, 2020

This job expires in 16 days

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Job Summary

A regional bank and financial services company is in need of a Remote Senior Merchant Retention Specialist in Seama.

Candidates will be responsible for the following:

  • Supporting client acquisition, cross-sell, and/or retention initiatives
  • Handling, resolving, and tracking all client escalations determining root cause and reporting issues to manager to prevent future issues
  • Reviewing and analyzing and action daily call reporting from vendor to verify procedures are being followed

Skills and Requirements Include:

  • Five + years in financial services
  • Strong analytical skills. Excellent problem solving and quantitative skills
  • Strong internal and external communication skills
  • Organizational skills, including ability to prioritize work
  • Dedicated to exceeding the expectations of clients