Job Summary
A regional bank and financial services company is in need of a Remote Senior Merchant Retention Specialist in Seama.
Candidates will be responsible for the following:
- Supporting client acquisition, cross-sell, and/or retention initiatives
- Handling, resolving, and tracking all client escalations determining root cause and reporting issues to manager to prevent future issues
- Reviewing and analyzing and action daily call reporting from vendor to verify procedures are being followed
Skills and Requirements Include:
- Five + years in financial services
- Strong analytical skills. Excellent problem solving and quantitative skills
- Strong internal and external communication skills
- Organizational skills, including ability to prioritize work
- Dedicated to exceeding the expectations of clients
