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Remote Senior Oracle Communications Contact Center Engineer

Job is Expired
Location: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin
Compensation: To Be Discussed
Staff Reviewed: Tue, Aug 02, 2022
Job Category: Information Technology
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced
Education Level: Bachelors

Job Summary

A health insurance and wellness company is searching for a person to fill their position for a Remote Senior Oracle Communications Contact Center Engineer.

Core Responsibilities of this position include:

  • Taking charge of the telecom platforms
  • Setting standards and direction for the Oracle Communications product stack
  • Troubleshooting Oracle issues including P1 and P2 events

Qualifications for this position include:

  • Bachelor's in Computer Science and/or Engineering or equivalent education and experience
  • 7+ or more years of telecommunications/voice technical experience
  • Experience with contact center technology platforms, specifically Oracle SBC and Avaya products
  • Expert in VoIP Protocols SIP/SIPREC/RTP and troubleshooting
  • Expert in Contact Center and dial plan session management and routing
  • Prior experience in Contact Center Operations supporting production system availability

COMPLETE JOB DESCRIPTION

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