Remote Senior Problem Analyst

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Jul 14, 2021

This job expires in: 14 days

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Some College, Bachelors

Job Summary

A financial services and investment company is seeking a Remote Senior Problem Analyst .

Individual must be able to fulfill the following responsibilities:

  • Identifying problems through the review and focus on optimizing processes
  • Ensure that problems progress through the Problem Management process in a timely and prioritized fashion
  • Collaborating with subject matter experts to refine operating processes and procedures to deliver and restore service more efficiently

Position Requirements Include:

  • Bachelor's degree
  • Minimum of 3 years’ experience in an ITIL Service Operations or technology-based role and 2 years working experience as a Problem Manager
  • Strong analytical and organizational skills
  • Demonstrate strong interpersonal and communication skills while working with diverse audiences including highly technical IT professionals, business partners and customers
  • Positive team player attitude with excellent verbal and written communication skills

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