Remote Senior Service Desk Analyst

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Nov 17, 2021

This job expires in: 10 days

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A technology consulting company delivering mobile enterprise solutions has a current position open for a Remote Senior Service Desk Analyst.

Individual must be able to fulfill the following responsibilities:

  • Answer Help Desk phones and provide Tier I-III support to users on a variety of issues
  • Respond to telephone calls, email and personnel requests for technical support
  • Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs)

Qualifications for this position include:

  • Experience using Microsoft Office tools
  • Windows Operating Systems
  • Strong customer service and strong communication skills (both written and verbal)
  • Excellent interpersonal skills, especially ability to listen and understand what is being described
  • Working knowledge of Remedy ticket system; creating, updating and closing tickets
  • Experience with computer terms and customer service operations

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