Job Summary
A technology consulting company delivering mobile enterprise solutions has a current position open for a Remote Senior Service Desk Analyst.
Individual must be able to fulfill the following responsibilities:
- Answer Help Desk phones and provide Tier I-III support to users on a variety of issues
- Respond to telephone calls, email and personnel requests for technical support
- Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs)
Qualifications for this position include:
- Experience using Microsoft Office tools
- Windows Operating Systems
- Strong customer service and strong communication skills (both written and verbal)
- Excellent interpersonal skills, especially ability to listen and understand what is being described
- Working knowledge of Remedy ticket system; creating, updating and closing tickets
- Experience with computer terms and customer service operations
