Job Summary

A multinational chain of coffeehouses and roastery reserves has a current position open for a Remote Senior Service Desk Analyst in Seattle.

Candidates will be responsible for the following:

• Acting as a role model and provides technical support and guidance to Service Desk analysts
• Assisting Service Desk leadership by providing feedback to aid in the coaching and development of analyst
• Updating, modifying, and creating knowledge base articles in a timely manner

Qualifications Include:

• 1 year coaching and training others
• 1 year help desk or customer support environment supporting hardware, software and computer tools
• 1 year networks and operating systems
• 1 year utilizing problem management and knowledge base tools
• Ability to communicate clearly and concisely, both orally and in writing
• Ability to work both independently and as part of a team