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Remote Senior Service Desk Manager

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Tue, Sep 13, 2022
Job Category: Information Technology
Employer Type: Employer
Career Level: Experienced
Education Level: Some College, Bachelors

Job Summary

A business solutions company is seeking a Remote Senior Service Desk Manager.

Core Responsibilities Include:

  • Directing, developing, and providing leadership to the Service Desk team
  • Developing and working with leaders within the IT Department to provide line of sight and direction for their Aged and Critical tickets
  • Developing & maintaining reporting on productivity & SLAs

Qualifications for this position include:

  • Hands-on experience with a wide variety of computer software, hardware, and peripherals, including Microsoft365
  • Experience with computer security systems, password, and file protection protocols
  • Minimum of 5 years' professional or technical experience in IT with a strong background in all aspects of customer service
  • Minimum of 2 years' current management experience that demonstrates proficiency in leadership techniques and management of resources
  • Bachelors or Associate technical degree in Computer Science, Information Systems or related discipline, or equivalent
  • Basic networking knowledge to support desktop issues

COMPLETE JOB DESCRIPTION

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