Job Summary
A federal consulting firm has a current position open for a Remote Senior ServiceNow Business Analyst.
Must be able to:
- Support recommendations for suggesting and implementing ITIL best practices
- Participate in requirements gathering sessions to gather and process information
- Define metrics and create reports to justify suggestions and recommendations
Applicants must meet the following qualifications:
- 5 years experience in IT Service Management
- Bachelors or Associates in computer science, IT, or business administration or equivalent experience
- Ability to obtain a Public Trust clearance (US Citizenship or Green Card required)
- Proficiency in understanding ITIL concepts
- Hands-on experience with ServiceNow
- Experience working in an Agile Development environment