Job Summary
A social listening and analytics company is filling a position for a Remote Senior Software as a Service Customer Success Manager.
Candidates will be responsible for the following:
- Serving as the main point of contact and managing a defined set of account
- Reviewing customer health and flagging and addressing any risks for churn
- Identifying happy customers that can be used as references
Must meet the following requirements for consideration:
- Bachelor’s degree in a related field
- 5+ years of relevant work experience in SaaS customer success, account management, or similar
- Prior success of achieving and/or surpassing target renewal, retention & upsell rates
- Have prior knowledge of (or willingness to learn) marketing and advertising technology
- Comfort with preparing and delivering formal executive business reviews
- Experience using customer success software
