Job Summary

A software development firm needs applicants for an opening for a Remote Senior Software Customer Experience Manager.

Core Responsibilities Include:

• Defining, owning, and developing the customer support experience for our application
• Working closely with Product to define and develop a data-driven VoC program
• Managing and coaching our community manager to develop valuable user communication channels

Applicants must meet the following qualifications:

• 5+ years of experience in CX measurement/research, project management
• Experience with consumer-focused digital products and with managing customer support vendors
• Knowledge of best practices and trends in digital CX channels for support and customer feedback.
• Demonstrated ability to produce valuable data-driven insights
• Self-driven and capable of working through ambiguity