Remote Senior Software Customer Success Manager

Location: Colorado

Compensation: To Be Discussed

Staff Reviewed: Sat, Dec 26, 2020

This job expires in: 10 days

Job Category: Account Management

Remote Level: Partially Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A software technology company is in need of a Remote Senior Software Customer Success Manager.

Core Responsibilities of this position include:

  • Being responsible for directing the execution of the Outcome Delivery and Customer Management processes for your portfolio
  • Beung accountable for the success of the customer journey for your portfolio accounts
  • Measuring, reporting and analyzing account health, playbook progress

Applicants must meet the following qualifications:

  • Ability to travel internationally and to company events as needed
  • Strong listening skills
  • 8+ years of TAM, CSM, or program management experience with technical aptitude
  • Well-organized self-starter with an excellent work ethic, attention to detail, and a desire to learn
  • Outstanding written and verbal communication/presentation skills to lead onsite or remote strategic business reviews
  • Experience working with customer relationship management tools and case management solutions

COMPLETE JOB DESCRIPTION

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