Job Summary

A software technology company is in need of a Remote Senior Software Customer Success Manager.

Core Responsibilities of this position include:

• Being responsible for directing the execution of the Outcome Delivery and Customer Management processes for your portfolio
• Beung accountable for the success of the customer journey for your portfolio accounts
• Measuring, reporting and analyzing account health, playbook progress

Applicants must meet the following qualifications:

• Ability to travel internationally and to company events as needed
• Strong listening skills
• 8+ years of TAM, CSM, or program management experience with technical aptitude
• Well-organized self-starter with an excellent work ethic, attention to detail, and a desire to learn
• Outstanding written and verbal communication/presentation skills to lead onsite or remote strategic business reviews
• Experience working with customer relationship management tools and case management solutions