Job Summary
A software technology company is in need of a Remote Senior Software Customer Success Manager.
Core Responsibilities of this position include:
- Being responsible for directing the execution of the Outcome Delivery and Customer Management processes for your portfolio
- Beung accountable for the success of the customer journey for your portfolio accounts
- Measuring, reporting and analyzing account health, playbook progress
Applicants must meet the following qualifications:
- Ability to travel internationally and to company events as needed
- Strong listening skills
- 8+ years of TAM, CSM, or program management experience with technical aptitude
- Well-organized self-starter with an excellent work ethic, attention to detail, and a desire to learn
- Outstanding written and verbal communication/presentation skills to lead onsite or remote strategic business reviews
- Experience working with customer relationship management tools and case management solutions
