Remote Senior Software Customer Support Representative

Job is Expired
Location: California, Colorado, Connecticut, District of Columbia, Illinois, Kansas, Massachusetts, New Jersey, New York, Oregon, Vermont, Washington
Compensation: Salary
Staff Reviewed: Thu, Sep 22, 2022

Job Summary

A software compay is seeking a Remote Senior Software Customer Support Representative.

Must be able to:

  • Build and cultivate trusted, transparent relationships with our beloved customers
  • Use your Agile skills to be the insightful, accurate voice of customer' for our product
  • Create and iterate on the foundational customer/product support and product feedback loop best-practices processes

Skills and Requirements Include:

  • 5+ years of work experience in Mid-Market/Enterprise SaaS environment
  • Experience with Salesforce configuration, administration or power user
  • 5+ years in hands-on product/customer support, customer success, technical account management role
  • Ability to coach, train and mentor others to mutual success of the team

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