Job is Expired
Location: California, Colorado, Connecticut, District of Columbia, Illinois, Kansas, Massachusetts, New Jersey, New York, Oregon, Vermont, Washington
Compensation: Salary
Staff Reviewed: Thu, Sep 22, 2022
Job Summary
A software compay is seeking a Remote Senior Software Customer Support Representative.
Must be able to:
- Build and cultivate trusted, transparent relationships with our beloved customers
- Use your Agile skills to be the insightful, accurate voice of customer' for our product
- Create and iterate on the foundational customer/product support and product feedback loop best-practices processes
Skills and Requirements Include:
- 5+ years of work experience in Mid-Market/Enterprise SaaS environment
- Experience with Salesforce configuration, administration or power user
- 5+ years in hands-on product/customer support, customer success, technical account management role
- Ability to coach, train and mentor others to mutual success of the team