Job Summary
Location: Your manager works remotely, and you'll also be able to work remotely from Washington, California, Arizona, Colorado or Nevada.
We are Appfire, the largest global provider of award-winning Atlassian apps! Our portfolio of trusted product brands includes more than 100 purpose-built apps loved by thousands of teams and millions of users worldwide.
Amplified by our partnership and strategic investment from private equity powerhouse Silversmith Capital Partners, a recent surge of marquee brand acquisitions, and an additional $100M investment from TA Associates, Appfire is uniquely poised to accelerate our leadership position within the billion-dollar Atlassian app market.
Come be a part of our Appfire family for this amazing journey! Learn more at appfire.com.
Job Purpose and Overview
Appfire is looking for an experienced senior support engineer with software development and technical support skills. If you like to work with customers but don't want to lose your programming and scripting skills then this is a role for you. You will help solve customer business problems, researching their issues and recommending Groovy, Java and scripting based software solutions, that will have an immediate impact on their daily work. You will work as part of the Support and Sustaining team to help answer questions on many of our popular applications in the Atlassian ecosystem.
Many of Appfire apps are highly extensible and customers can extend and customize our apps using scripts, Groovy and Java. You will be responsible for effective troubleshooting, providing custom software solutions, and configuration of Appfire Apps in both Atlassian Cloud and Data Center environments while enabling continuing innovation within the support engineering infrastructure.
You will feel the satisfaction of solving real customer problems using code you developed and delivered. Your work will have an immediate impact on both existing customers and customers trialing Appfire applications.
What You Will Accomplish
Diagnose, configure, troubleshoot and solve software configuration issues associated with Appfire Apps in the Atlassian ecosystem consisting of Jira, Confluence, etc.
Write well-designed, well-structured, performant, maintainable custom code using Java, Groovy, Nunjucks, Javascript, HTML, etc.
Analyze and identify solutions by working collaboratively with external customers and internal development, sustaining, QA teams.
Solve customer business configuration issues with innovative software solutions involving Appfire apps, Atlassian and other vendor application libraries.
Participate in the shift related activities and associated processes in a 24X5 global support environment as needed.
About You
Minimum: Bachelor's Degree in Computer Science or comparable discipline.
Minimum: 4+ software development and customer support/QA experience.
Java and/or Groovy programming experience required
5+ years of total experience working as a technical support and/or application software engineer.
Groovy Certified Engineer (Preferred).
Strong problem solving skills to quickly identify the root cause and recommend an effective solution.
Excellent Java/Groovy programming and scripting skills.
Customer problem solving and support skills.
Database and scripting skills.
Excellent oral and written communication skills.
Knowledge of Atlassian products (https://www.atlassian.com) and Appfire products are highly desirable.
Why a Career at Appfire?
Appfire is a global team of awesome humans working to help makers all over the world. We believe that bold ideas light the way for makers - just like us! Our culture embraces YOUR unique skills, while providing a collaborative, diverse environment that thrives on change and growth for the entire Appfire team! At Appfire, innovators are welcome!
We've Got You Covered
As part of the Appfire team, in addition to a competitive full time salary, you'll also have the flexibility to work from your home office and enjoy benefits such as full company-paid health insurance, dental, flex spending accounts, a 401k program, company paid mobile phone and internet, and more.
Appfire is proud to be an Equal Opportunity Employer and we prohibit discrimination or harassment of any kind. We celebrate diversity and are committed to creating an inclusive environment for all employees.
