Job Summary
A software company is in need of a Remote Senior Software Support Engineer.
Must be able to:
- Support customers via tickets in Zendesk, occasionally hosting Google hangouts
- Write code to bionicize our support operations
- Craft well-thought-out processes for buttery smooth handoffs to engineers
Applicants must meet the following qualifications:
- Ability to code (proficiency in any language but need to come up to speed in JavaScript)
- Data analysis, custom-built integrations, and bug fixes bring you immense joy
- 5 years of experience as a support engineer
- Experienced in supporting native iOS and/or Android mobile applications
- Understand the importance of empathy and how it relates to our customers