Remote Senior Strategic CSM Team Software Customer Success Manager
Job Summary
A software development company has an open position for a Remote Senior Strategic CSM Team Software Customer Success Manager.
Core Responsibilities Include:
- Identifying and recording Verified Outcomes (wins) when ROI is confirmed by the account
- Regularly analyzing customer usage and account health to reduce any renewal risk or product churn
- Planning and delivering Executive Business Reviews
Qualifications Include:
- 5 years of litigation support experience
- Experience in the software technology sector
- 7 years of customer-facing support in the software industry
- Expertise managing key accounts in a customer-facing role
- Proven success independently managing complex projects
- Excellent business writing and presentation skills
COMPLETE JOB DESCRIPTION
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