Remote Senior Strategic CSM Team Software Customer Success Manager

Location: Nationwide

Compensation: Salary

Staff Reviewed: Thu, May 18, 2023

This job expires in: 9 days

Job Category: Account Management

Remote Level: 100% Remote

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced, Senior Level

Job Summary

A software development company has an open position for a Remote Senior Strategic CSM Team Software Customer Success Manager.

Core Responsibilities Include:

Identifying and recording Verified Outcomes (wins) when ROI is confirmed by the account
Regularly analyzing customer usage and account health to reduce any renewal risk or product churn
Planning and delivering Executive Business Reviews

Qualifications Include:

5 years of litigation support experience
Experience in the software technology sector
7 years of customer-facing support in the software industry
Expertise managing key accounts in a customer-facing role
Proven success independently managing complex projects
Excellent business writing and presentation skills

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Remote Senior Strategic CSM Team Software Customer Success Manager

Job Summary

COMPLETE JOB DESCRIPTION

Company Overview

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