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Remote Senior Strategic CSM Team Software Customer Success Manager

Job is Expired
Location: Nationwide
Compensation: Salary
Staff Reviewed: Thu, May 18, 2023
Job Category: Account Management
Weekly Hours: Full Time
Employment Status: Permanent
Employer Type: Employer
Career Level: Experienced, Senior Level

Job Summary

A software development company has an open position for a Remote Senior Strategic CSM Team Software Customer Success Manager.

Core Responsibilities Include:

  • Identifying and recording Verified Outcomes (wins) when ROI is confirmed by the account
  • Regularly analyzing customer usage and account health to reduce any renewal risk or product churn
  • Planning and delivering Executive Business Reviews

Qualifications Include:

  • 5 years of litigation support experience
  • Experience in the software technology sector
  • 7 years of customer-facing support in the software industry
  • Expertise managing key accounts in a customer-facing role
  • Proven success independently managing complex projects
  • Excellent business writing and presentation skills

COMPLETE JOB DESCRIPTION

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