Job Summary

A financial technology company has an open position for a Remote Senior Support Analyst.

Core Responsibilities of this position include:

• Resolving customer requests, issues, and questions to a high level of satisfaction
• Partnering with Product and Engineering to resolve technical issues and influence long-term product development decisions
• Identifying root causes, set customer expectations, and ensure prompt issue resolution

Required Skills:

• Outstanding prioritization and time-management skills
• Outstanding communication skills
• Undergraduate degree or equivalent experience
• Outstanding analytical and problem-solving skills