Remote Senior Support Analyst

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Jul 15, 2021

This job expires in: 14 days

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Education Level: Bachelors

Job Summary

A financial technology company has an open position for a Remote Senior Support Analyst.

Core Responsibilities of this position include:

  • Resolving customer requests, issues, and questions to a high level of satisfaction
  • Partnering with Product and Engineering to resolve technical issues and influence long-term product development decisions
  • Identifying root causes, set customer expectations, and ensure prompt issue resolution

Required Skills:

  • Outstanding prioritization and time-management skills
  • Outstanding communication skills
  • Undergraduate degree or equivalent experience
  • Outstanding analytical and problem-solving skills

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