Remote Senior Support Engineer

Job Summary

To support a growing team, the full-time Remote Senior Support Engineer will provide technical excellence for systems, software, and hardware while advocating for customer satisfaction and participating in training and documentation efforts.

Key responsibilities

• Provide exceptional technical support and advocate for customer satisfaction
• Document and update internal knowledge bases, standard operating procedures, and wikis
• Participate in training incoming staff and handle after-hours escalation on-call rotation

Required qualifications

• Proven experience as a senior technical engineer, preferably in an MSP environment
• Current Microsoft, Azure, or cloud computing, CCNA certifications or equivalent
• Advanced skills in managing Active Directory Domain environments
• A minimum of 5+ years of experience in support and engineering of Windows on-premise and cloud environments
• Proficient in networking for both on-premise and cloud-based networks