Job Summary
A relocation services company has a current position open for a Remote Senior Tech Support Specialist.
Candidates will be responsible for the following:
- Answering customer inquiries
- Providing technical assistance and support via email, phone call, social media
- Identifying process improvement areas and training needs
Must meet the following requirements for consideration:
- Minimum of 5 years experience working in technical support or help desk environment
- Exceptional verbal, written and interpersonal communication skills
- Exceptional customer service and community mindset
- Prior supervisory or management experience
- Excellent problem-solving and troubleshooting skills
- Highly detail-oriented and proactive