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Remote Senior Technical Customer Service Specialist

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Fri, Feb 03, 2023
Job Category: Customer Service
Employment Status: Permanent
Employer Type: Employer
Career Level: Experienced, Senior Level
Education Level: Bachelors

Job Summary

A cloud technology company is seeking a Remote Senior Technical Customer Service Specialist.

Individual must be able to fulfill the following responsibilities:

  • Provide outstanding customer service to address billing, account access and authentication inquires
  • Identify root-causes of customer issues, areas for improvement and provide valuable feedback
  • Assist with customer communication during critical launches and support events

Skills and Requirements Include:

  • High School Diploma or GED
  • 2+ yrs. technical experience working with computer systems and technology components
  • 2+ years of experience working in the Customer Service/Contact Center industry
  • Demonstrated working knowledge in at least one technology domain area
  • * Proficiency in MS Office, with an emphasis on Excel

COMPLETE JOB DESCRIPTION

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