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Remote Senior Technical Escalation Manager in Austin

Job is Expired
Location: Texas
Compensation: To Be Discussed
Staff Reviewed: Wed, Jan 05, 2022
Job Category: Information Technology
Employer Type: Employer
Career Level: Experienced

Job Summary

An IT company is filling a position for a Remote Senior Technical Escalation Manager in Austin.

Core Responsibilities of this position include:

  • Being responsible for technical support escalations for Consul
  • Owning and driving the resolution of technical critical issues
  • Building the escalation resolution plan, leading escalation calls

Qualifications Include:

  • Be a contact for after-hours emergency escalations
  • 10+ years proven experience in Support Engineering
  • 3+ years experience leading technical escalations

COMPLETE JOB DESCRIPTION

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