Job is Expired
Location: California, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Virginia
Compensation: Salary
Staff Reviewed: Mon, Jun 06, 2022
Job Summary
A software development company is searching for a person to fill their position for a Remote Senior Technical Product Support Manager.
Individual must be able to fulfill the following responsibilities:
- Create and implement effective end-to-end customer support processes
- Lead, coach, and mentor the support team
- Report on and monitor customer support performance metrics
Applicants must meet the following qualifications:
- 6-8 years experience in product support within a SaaS organization
- 2+ years hiring, training, coaching, and nurturing top talent
- Proven ability to select, implement, and oversee support tools and technologies
- Experience in Zendesk
- A background in technical troubleshooting with hardware, software, and web-based products
- Experience with knowledge management techniques, specifically Knowledge-Centered Service
