Remote Senior Technical Services Manager

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Sun, May 23, 2021

Job Summary

A customer data solutions company is seeking a Remote Senior Technical Services Manager.

Individual must be able to fulfill the following responsibilities:

  • Work with Prod Ops/SRE, DevOps, SecOps and CorpOps teams to improve/determine KPIs
  • Manage and improve Jira flows, dashboards and metrics associated with projects, incidents and problems
  • Participate in daily security RFX standups helping with any escalations

Qualifications for this position include:

  • 5 Year's Experience in a 24X7X365 SaaS environment
  • B.S. Degree in Computer Science or related field
  • Experience working in ITIL or related framework
  • Experience managing releases, changes and incidents
  • Experience improving organizational throughput and maturity level
  • 5 Year's experience with Jira/Confluence administration, automation and integrations with other tools

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