Job Summary
A technology company has a current position open for a Remote Senior Technical Support Account Manager in the District of Columbia Area.
Core Responsibilities Include:
- Coordinating internal resources
- Building credibility through action and responsiveness
- Participating in regularly scheduled conference calls and meetings
Applicants must meet the following qualifications:
- Project and large account management experience
- Fundamental understanding of ITSM in large organizations
- Experience in transferring knowledge to others
- Comfortable interacting with all levels of management
- Working knowledge or ITIL incident, problem and release management process and procedures
- Experience dealing with technical end-users in support roles
