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Remote Senior Technical Support Engineer

Job is Expired
Location: West, California, Oregon, Texas
Compensation: To Be Discussed
Staff Reviewed: Thu, Mar 15, 2018
Job Category: Information Technology
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced

Job Summary

A software company is in need of a Remote Senior Technical Support Engineer.

Must be able to:

  • Work with other support and engineering team members to perform triage and root cause analysis
  • Maintain the company's knowledge base of best practices, known issues and solutions
  • Extend the company's support infrastructure by crafting and writing diagnostic tools/scripts

Must meet the following requirements for consideration:

  • Strong technical troubleshooting and problem-solving skills
  • Deep understanding of operating systems (Linux, Windows, OSX, etc.)
  • Knowledge of networking (Sockets, HTTP, LDAP, proxies/firewalls, SSL)
  • Java thread and heap dump analysis ability
  • Java and/or other software development experience

COMPLETE JOB DESCRIPTION

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