Remote Senior Technical Support Engineer

Job ID: Available for Members

Location: East Coast

Compensation: To Be Discussed

Staff Reviewed: Wed, Nov 13, 2019

This job expires in 8 days

Job Category: Information Technology

Telecommute Level: Majority

Travel Requirements: Possible Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A NoSQL database company is seeking a Remote Senior Technical Support Engineer.

Individual must be able to fulfill the following responsibilities:

  • Provide a quantifiable and awesome customer support experience for all our users
  • Interact with our Engineering Team to drive to resolution the most challenging issues
  • Perform product tests and participate to internal QA and bug verification activities

Position Requirements Include:

  • Experience with ticketing systems (JIRA, Zendesk, etc)
  • Experience with at least one programming language, e.g. C++, Java, Javascript
  • Network fundamentals (DHCP, DNS, HTTP)
  • Root cause analysis
  • Unix/Linux system administration (RedHat, CentOS, CoreOS)
  • All other requirements necessary for this position