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Remote Senior Technical Support Engineer

Job is Expired
Location: East Coast
Compensation: To Be Discussed
Staff Reviewed: Wed, Dec 11, 2019
Job Category: Information Technology
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced

Job Summary

A NoSQL database company is seeking a Remote Senior Technical Support Engineer.

Individual must be able to fulfill the following responsibilities:

  • Provide a quantifiable and awesome customer support experience for all our users
  • Interact with our Engineering Team to drive to resolution the most challenging issues
  • Perform product tests and participate to internal QA and bug verification activities

Position Requirements Include:

  • Experience with ticketing systems (JIRA, Zendesk, etc)
  • Experience with at least one programming language, e.g. C++, Java, Javascript
  • Network fundamentals (DHCP, DNS, HTTP)
  • Root cause analysis
  • Unix/Linux system administration (RedHat, CentOS, CoreOS)
  • All other requirements necessary for this position

COMPLETE JOB DESCRIPTION

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