Remote Senior Technical Support Engineer

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Apr 02, 2020

This job expires in 29 days

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Senior Level

Job Summary

An e-learning software development company has an open position for a Remote Senior Technical Support Engineer.

Core Responsibilities of this position include:

  • Taking on our customers’ most challenging technical problems
  • Coaching and leading other team members
  • Reproducing and isolating bugs before involving QA

Qualifications Include:

  • 5 years of experience in technical support and/or with software development
  • Extensive experience with Windows, Office, and a wide variety of Windows applications
  • experience troubleshooting installation problems
  • Experience with iOS and Android devices
  • Web Technologies, including all major browsers, email delivery, etc
  • Basic understanding of corporate networks and security protocols