Job Summary
A software development company is filling a position for a Remote Senior Technical Support Engineer.
Candidates will be responsible for the following:
- Helping take company support efforts to the next level
- Making sure that our customers have a top notch experience whenever they need help
Must meet the following requirements for consideration:
- Creative problem solver who can independently learn
- Takes pride in solving problems fast, and keeping the customer updated
- Can collect the right data points and uncover the most actionable insights
- Is super-friendly on the phone and in online meetings
- Loves tech and is tech-savvy with things like operating systems, browsers and PC hardware
- Has 1-3 years of experience in tech support in a customer facing role
