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Remote Senior Technical Support Engineer

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Tue, Jun 15, 2021
Job Category: Information Technology
Employer Type: Employer
Career Level: Experienced
Education Level: Bachelors

Job Summary

An information technology company is in need of a Remote Senior Technical Support Engineer.

Core Responsibilities Include:

  • Participating in product development cycle to enhance product debugging capabilities
  • Creating advanced configuration/policy/design, best practice documentation and knowledge articles
  • Assisting support engineers to perform in-depth log analysis, troubleshoot and resolve highly complex MSIP related issues

Position Requirements Include:

  • 5+ years experience in enterprise cloud/network security or administration of security services/devices
  • In-depth practical knowledge of data networking (TCP/IP with focus in HTTP/HTTPS) and cybersecurity related technologies
  • BS or MS in EE or CS/CE, Math, Physics or related fields
  • Demonstrate strong analytical and problem-solving skills
  • Hands on experience with network firewalls, proxy services, or application delivery products required
  • Previous escalation role in customer support preferred

COMPLETE JOB DESCRIPTION

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