Job Summary
A security technology company is searching for a person to fill their position for a Remote Senior Technical Support Engineer.
Core Responsibilities Include:
- Providing technical support to customers and re-sellers
- Answering complex questions on function and usage of products
Position Requirements Include:
- Minimum of three to five years in a role supporting enterprise IT or equivalent experience
- Expert troubleshooting and reasoning skills
- Strong written and verbal communication skills
- Proven experience working on critical system down issues and escalations
- Demonstrate experience troubleshooting
- Hands on experience managing Linux/Unix systems - LAMP Servers