Job Summary
A software development firm is seeking a Remote Senior Technical Support Engineer.
Must be able to:
- Troubleshoot technical issues
- Manage critical cases
- Train on product features, and provide on call support
Applicants must meet the following qualifications:
- Minimum of three to five years in a role supporting enterprise IT or equivalent experience
- Proven experience working on critical system down issues and escalations
- Expert troubleshooting and reasoning skills
- Hands on experience managing Linux/Unix systems - LAMP Servers
- Demonstrate experience troubleshooting
- Bachelor degree in Computer Science or related technical field or equivalent work experience