Job Summary
A training software development company has a current position open for a Remote Senior Technical Support Engineer.
Core Responsibilities Include:
- Owning and resolving technical issues and customer concerns
- Creating technical and customer-facing documentation
- Collaborating cross-functionally with our QA, Engineering, Customer Success, and Sales teams
Skills and Requirements Include:
- Outstanding customer service skills, including active listening & empathy
- Can troubleshoot, diagnose, and resolve technical issues
- Have strong attention to detail
- A natural problem solver
- Can clearly communicate technical information to a non-technical audience