Job Summary
A technology company has an open position for a Remote Senior Technical Support Engineer II.
Individual must be able to fulfill the following responsibilities:
- Obtain buy-in from customer on required actions on customer's part
- Negotiate with customer and other vendors when the cause of an issue is ambiguous
- Rapidly escalate high severity issues across Support leadership
Applicants must meet the following qualifications:
- Detailed knowledge in all components of cloud technology based applications
- Expert in Admin Console of VCC and expert ability to troubleshoot the applications
- Expert in Admin Console of CM/AM/VCC
- Understanding of web programming language
- Bachelor’s / Masters degree in a technical field and/or comparable industry certifications or experience
- Ability to work with our internal tools and engineering teams to reproduce customer reported problems
