Job Summary
An information technology company is seeking a Remote Senior Technical Support Engineer in Denver.
Candidates will be responsible for the following:
- Assisting support engineers to perform in-depth log analysis
- Assisting support engineers and engineering to recreate complex issues
- Participating in product development cycle
Must meet the following requirements for consideration:
- 5+ years experience in enterprise cloud/network security or administration
- Excellent verbal and written communication and interpersonal skills
- In-depth practical knowledge of data networking
- Hands on experience with network firewalls
- Previous escalation role in customer support
- BS or MS in EE or CS/CE, Math, Physics or related fields