Remote Senior Technical Support Engineer in Santa Clara

Location: California

Compensation: To Be Discussed

Staff Reviewed: Thu, Oct 14, 2021

This job expires in: 18 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors, Masters, Doctorate

Job Summary

A business services and development company is filling a position for a Remote Senior Technical Support Engineer in Santa Clara.

Individual must be able to fulfill the following responsibilities:

  • Manage and resolve challenging issues for ServiceNow partners and customers
  • Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors
  • Analyze data with a view to isolate the potential cause of the issue

Skills and Requirements Include:

  • 5+ years of related experience with a Bachelor’s degree
  • OR 3 years and a Master’s degree; or a PhD without experience
  • OR equivalent work experience
  • Experience in one (or more) of the following: CSS, AJAX, ReactJS, GraphQL, AngularJS
  • Reading and debugging Java and JavaScript code
  • Professional experience in using browser developer tools

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