Job Summary
A cybersecurity company is in need of a Remote Senior Technical Support Manager.
Core Responsibilities Include:
- Managing Support Engineers across several shifts
- Serving as a resource for employees on policies and procedures
- Defining and collecting KPIs to manage capacity planning
Qualifications for this position include:
- 10+ Years management of a team of 15 or more Technical Support Engineers (TSE)
- Knowledge of current security technology and emerging trends
- Management of TSEs in support of complex enterprise software especially security related
- Understanding of external scanning requirements of PCI DSS Requirement 11.2.2
- Understanding of security operations and procedures
