Remote Senior Technical Support Representative

This job has been removed

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Jun 22, 2022

This job expires in: 16 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A healthcare services technology company is in need of a Remote Senior Technical Support Representative.

Individual must be able to fulfill the following responsibilities:

Serve as a primary point of contact and assignee for escalated cases from TechOps Specialists
Submit of external support tickets with our partner vendors
Respond to and resolve technical cases throughout various stages of the customer lifecycle within 5 days or less

Position Requirements Include:

Salesforce, Jira/Confluence skills
SQL knowledge
Knowledge/Experience with various EMRs, EHRs, or Practice Management Systems
AWS Athena skills
API Debug Logger/Kibana skills
Postman skills

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Remote Senior Technical Support Representative

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COMPLETE JOB DESCRIPTION

Company Overview

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