Remote Senior Technical Support Specialist

Job Summary

A software development company is in need of a Remote Senior Technical Support Specialist.

Must be able to:

• Work with the Sr Technical Support Manager to manage a team of Technical Support Specialists
• Oversee day-to-day operations and workflow of the team,
• Provide and administer training, mentoring, and coaching to peers

Position Requirements Include:

• 5 years of service in POS related field, or equivalent experience
• Must have extensive knowledge on a wide variety of POS products
• Proficiency in database and configuration management
• AAS degree in electronics technology, computer science, or military equivalent is a plus
• Proficient in troubleshooting, problem-solving and root cause analysis of system defects