Job Summary
A developer of technology is filling a position for a Remote Senior Tier 2 Education Software Customer Support Analyst.
Core Responsibilities of this position include:
- Handling high priority tasks from Strategic Customers and Leadership
- Addressing calls and requests and maintaining SLA’s
- Documenting and resolving issues that need immediate attention or expedition
Qualifications for this position include:
- Related College degree or equivalent experience
- Experience successfully troubleshooting and resolving technical issues
- 2+ years’ professional work experience in a technical and/ or customer service-based environment
- Ability to accurately read, write, interpret instructional and technical documentation
