Job Summary
A technology company has a current position open for a Remote Senior Tier 2 Technical Support Engineer.
Individual must be able to fulfill the following responsibilities:
- Take end-to-end ownership of customer issues
- Provide well-thought out and reliable direction
- Meet or exceed customer expectations on response quality
Must meet the following requirements for consideration:
- BA/BS/MS in Computer Science, Management Information Systems, or related discipline
- 10+ years of customer support, technical support, system administration or related customer facing role
- Expertise in virtualization, Layer 2/3 networking, Linux systems administration, and storage analysis, and troubleshooting
- Prior experience providing support to large enterprise customers preferably with customer management interaction
- Experience with routing/switching, High Availability, Cross-platform OS knowledge [Linux, Mac OS X, Windows]
