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Remote Senior Workforce Management Manager

Job is Expired
Location: Nationwide
Compensation: Salary
Staff Reviewed: Thu, May 05, 2022
Job Category: Management
Employer Type: Employer
Career Level: Experienced

Job Summary

An e-commerce software development company has a current position open for a Remote Senior Workforce Management Manager.

Core Responsibilities Include:

  • Identifying Queue Performance misses and recommend strategies to mitigate them
  • Leading a team of Workforce Analyst in a multi-channel environment
  • Collaborating with Operations, Finance, Recruiting and Training to ensure optimal Workforce Planning

Required Skills:

  • 2+ Years of being a Manager of direct reports
  • 4+ Years of Workforce Management Planning Experience
  • Experience managing a team of high functioning analyst
  • Experience utilizing Workforce Management tools to Forecast and Schedule

COMPLETE JOB DESCRIPTION

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