Remote Server Support Engineer

Job Summary

Providing remote support for server infrastructure incidents, the full-time Server Support Engineer will troubleshoot hardware and software issues in enterprise environments, focusing on Windows Server, Linux, and VMware while collaborating with international customers.

Key responsibilities

• Deliver remote L1/L2 technical support via phone, email, and chat
• Troubleshoot and analyze incidents in Windows Server, Linux, and VMware environments
• Manage and document incidents in ticketing systems while collaborating with escalation teams for complex cases

Required qualifications

• 2-3 years of experience in Technical Support, Infrastructure Support, or IT Helpdesk roles, preferably in the healthcare industry
• Basic knowledge of enterprise server architecture and hardware components
• Familiarity with Windows Server administration, Linux environments, or VMware virtualization
• Experience with troubleshooting and incident management processes
• Analytical thinking and ability to work independently in a dynamic technical environment