Remote Service Advisor

Job Summary

A company is looking for a Remote Service Advisor to enhance the automotive service experience through exceptional customer service and sales.

Key Responsibilities

• Convert inbound and outbound calls into confirmed vehicle service appointments
• Achieve and exceed KPIs for conversion rates, upsells, cross-sells, and revenue goals
• Provide VIP customer service and communicate clearly about services, timelines, and costs

Required Qualifications

• Sales Development / Call Center / Inside Sales experience (automotive experience a plus)
• Strong phone presence with experience handling high call volumes (75-100+ calls/day)
• Ability to influence and close sales through consultative, trust-based selling
• Proficiency with CRM tools and strong organizational skills
• Fast and accurate typing (40+ WPM)