Remote Service Assurance Vice President in Rochester

Location: New York

Compensation: To Be Discussed

Staff Reviewed: Mon, Feb 15, 2021

This job expires in: 18 days

Job Category: Quality Assurance

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Masters

Job Summary

A communications company is in need of a Remote Service Assurance Vice President in Rochester.

Must be able to:

  • Lead the global repair and service assurance organization
  • Build a customer obsessed team focused on delivering a best in class experience
  • Transform the organization through use of advanced technology, automation, and innovation

Must meet the following requirements for consideration:

  • 15 years proven success leading customer-facing organizations in the repair space
  • Experience building, leading, and mentoring highly technical and complex teams
  • Ability to manage the day-to-day challenges of a large-scale contact center
  • Ability to partner cross-functionally to recruit for success
  • Success partnering with support teams such as IT, marketing, finance, HR
  • Advanced understanding of financial modeling/measures

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