Job Summary
A communications company is in need of a Remote Service Assurance Vice President in Rochester.
Must be able to:
- Lead the global repair and service assurance organization
- Build a customer obsessed team focused on delivering a best in class experience
- Transform the organization through use of advanced technology, automation, and innovation
Must meet the following requirements for consideration:
- 15 years proven success leading customer-facing organizations in the repair space
- Experience building, leading, and mentoring highly technical and complex teams
- Ability to manage the day-to-day challenges of a large-scale contact center
- Ability to partner cross-functionally to recruit for success
- Success partnering with support teams such as IT, marketing, finance, HR
- Advanced understanding of financial modeling/measures
