Remote Service Desk Agent

Job Summary

Providing Level 1 IT support, the contract Remote Service Desk Agent will troubleshoot hardware and software issues, manage service requests, and resolve incidents primarily via telephone.

Key responsibilities

• Troubleshoot system hardware, software, and peripheral equipment
• Diagnose and resolve customer-reported incidents and problems
• Create, update, and manage incident tickets throughout their lifecycle

Required qualifications

• High School diploma or equivalent
• Proven experience with incident ticketing and event management systems
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Strong analytical and problem-solving skills
• Great interpersonal and communication skills