Remote Service Desk Analyst

Job Summary

A company is looking for a remote Service Desk Level 1 Analyst for the 3rd shift.

Key Responsibilities

• Responding to incoming phone calls, emails, and chat messages from customers or employees seeking technical support
• Logging all service desk interactions in the ticketing system and escalating issues as necessary
• Providing first-level support for technical issues related to desktops, laptops, printers, mobile devices, software, and networks

Required Qualifications

• High school diploma or equivalent required; associate or bachelor's degree in computer science or related field preferred
• 1-2 years of experience in a technical support role, preferably in a service desk environment
• Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting
• Knowledge of ITIL or similar service management frameworks is a plus
• Ability to work independently and as part of a team, focusing on delivering exceptional customer service