Job Summary
An information technology services company is seeking a Remote Service Desk Associate.
Core Responsibilities of this position include:
- Providing first level technical support to end users for technology-related issues
- Providing support to investigate data anomalies to determine possible root causes
- Providing solutions and/or recommendations to end user problems reported to Service Desk
Position Requirements Include:
- Experience with Desktop Remote Control tools (i.e. Bomgar, LogMeIn, etc.)
- Experience using an Incident Tracking System
- Ensure proper documentation for each interaction and escalate when necessary
- Must be flexible in work hours and strive for performing excellent customer service
